How can we assist you?
General
Account
- Personal Information
- Can I batch update consignee information and delivery address for a group of orders?
- How can I get notified if my meter balance is low?
- How can I check all transactions related to desired tracking number, in specific period of time?
- How can I create a report of all shipping labels created in desired time period?
- How can I set a GDE origin country code?
Shipping
- Box of Savings – Consolidation Process for NonCon Shipments
- Creating IBL Containers Using the UI
- Country's Price Group and Weight Limits
- How to sort 'Deliver to' column on Orders page
- Can I filter orders by consignee information or delivery address parts?
- How Can I Optimize My Orders Table to Increase My Order Processing Efficiency?
Billing
- ACH Pre-funding: Do I pay any service fees when I use pre-funding?
- ACH Pre-funding: What is my limit for pre-funding?
- ACH Pre-funding: What does "Insufficient funds" error means? I'm qualifying for pre-funding and I still can't purchase a label due to this error.
- ACH Pre-funding: How do I add pending funds to my account?
- ACH Pre-funding: How do I know if I have any pre-funded funds on my account?
- ACH pre-funding: Can I get my pending funds pre-funded?
Tracking
- USPS delivery status emails
- How to file a USPS claim
- How to find adjustments, refunds, deposits or labels for a specific period of time?
- What is a USPS Scan Form and how to create one on blue™?
- How do I track packages using your API?
- What do the tracking status messages mean?
Frequently Asked Questions
- How to display number values greater than 12 digits in Excel?
- Ground Advantage package dimension limits
- What is Dimensional weight and how does it work?
- What is Cubic Pricing and how does it work?
- Do you ship vapes internationally?
- Do you ship to Alaska, Hawaii, and Puerto Rico?