How does blue handle billing adjustments and reporting?

Label cost adjustments are generally charged when USPS reports them. Specifically:

• Short-pay adjustments (underpaid postage) are typically charged within a few days of the shipping label being used.

• Other types of adjustments for the current month are usually charged after the 21st of the month, as soon as they are reported by USPS.

At that time, metered clients’ accounts will be charged for any adjustments in accordance with the blue Label Cost Adjustment policy. For clients receiving invoices, adjustments will be charged in the next applicable regular invoice.

To notify you about the label cost adjustments, International Bridge emails a Monthly Adjustments Report to you on the first of each month. This report includes the list and package level data (metadata) for all mail-pieces for which postage has been adjusted during corresponding month. Information about the adjustments are also available in Label Details page of the blue online system and via the blue API. To learn how to check adjustment details via API, please click here. 

To learn more about our adjustments policy, click here. 

To learn tips on how avoid label cost adjustments, click here.