What happens to unused money in my balance if I cancel my account?
When canceling your account, you must send a request via email to support@myibservices.com or directly to your account manager. Within 30 days after your cancellation, your unused funds are credited back to your default payment method. If the refund amount is larger than $100, we will arrange a wire transfer or a check.
We wait to issue you a full refund for 30 days because that is the typical amount of time USPS takes to send us label cost adjustment details if any exist. To learn more about Label cost adjustment, please click here.
Please don't hesitate to contact us at support@myibservices.com, if you have any additional questions, or need assistance.